Several years ago I got into a spat with Comcast. We dropped their service and went to AT&T and they claimed we owed them a substantial sum for a DVR that we had never received. We had no need of the box since we had TiVo, at the time. Comcast claimed their driver 'remembered' delivering said equipment – four years before. Yeah, right. Anyway, Comcast turned the whole thing into a Big Deal and even threatened a lawsuit. Finally, the whole ordeal ended when I contacted our Public Service Commission. Instant end of problem.
So, if you have a problem there just may be consumer agencies who can help you out. So this is a very handy link to have.
Index of State and Local Consumer Agencies
http://www.usa.gov/directory/stateconsumer/index.shtml
It goes without saying that this heavy artillery needs to be reserved for more serious problems. Lukewarm coffee from McDonald's isn't a powerful enough reason.
And these agencies aren't always useful. I had a serious problem with Blue Cross Blue Shield and the GA Insurance Commissioner's office was useless.
What Agencies Are Listed?
In Georgia, there's:
* State Consumer Protection Offices
* State Banking Authorities
* State Insurance Regulators
* State Securities Administrators
* State Utility Commissions
And there are four contact methods provided. Of course, the resources available to your state might be different from mine. Still, this is a handy database so keep the URL handy. You never know when you might need this database.
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